Support Center

We're here, quietly and carefully.

Answers to common questions, a private way to reach us, and a clear path to report anything that feels wrong. Serious connections. Clear intentions — in support, too.

Help Center

Frequently asked questions

Grouped by topic. Open a category to read the answers.

Contact SALINK

Tell us what you need

Choose the subject that fits best. Sending messages from this page is not live yet — the form below shows what will be available shortly.

Select a subject above

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Safety & Report

Report something privately

If someone has made you uncomfortable or unsafe, tell us. Reports are handled privately by the SALINK team, and the person you report is never told who reported them.

Select what you would like to report

Submit reportComing soon — reporting is not connected yet.

If you are in immediate danger, please contact your local emergency services first. SALINK cannot provide emergency assistance.

Billing, Refunds & Disputes

Nothing is paid today

SALINK is currently free to apply to and free to use. If paid services launch in the future, this section will explain exactly how payment, cancellation, refunds and disputes are handled — before anything is ever charged.

Payment methods

Which methods are accepted and in which currencies.

Coming soon

Cancellation & refunds

How to cancel, and when a refund applies.

Coming soon

Disputes

How to raise a billing dispute and how it is resolved.

Coming soon

SALINK AI Support

A first answer, any hour.

We are preparing an assistant that can answer common questions immediately — about applying, privacy, or how connections work — and pass anything sensitive or unresolved to a person on the SALINK team.

Coming soon

Human Support

A person, when it matters

Anything sensitive, unresolved, or urgent can always be escalated to a member of the SALINK team. Contact channels are being set up and will be published here.

Email Support

A dedicated support address will be published here.

Being set up

Support Request

Raise a tracked request from this page.

Coming soon

Phone Support

Spoken support for urgent matters.

Coming soon

Notices

Service announcements

Maintenance windows, policy updates, and important safety notices will appear here.

No notices at the moment.

When there is something you need to know, we will post it here first.